Shipping Policy

# Shipping Policy

**Last updated: August 5, 2026**

## Where We Ship

We currently ship to addresses within the **United States** (including Alaska, Hawaii, and U.S. territories where carrier service is available).

## Shipping Cost

**Shipping is free on every order that exceeds 100$.** 

## Processing Time

Orders are processed within **1–3 business days** (Monday through Friday, excluding U.S. holidays). Orders placed on weekends or holidays begin processing the next business day. During high-volume periods (such as major sales or holidays), processing may take an additional 1–2 business days.

## Delivery Time

Once shipped, orders typically arrive within **5–10 business days**, depending on your location. Delivery times are estimates provided by the carrier and are not guaranteed.

You will receive a shipping confirmation email with a tracking number as soon as your order ships. Please allow up to 48 hours for tracking information to become active.

## Discreet Packaging

Your order ships in **plain, unbranded packaging**. Nothing on the outside of the package indicates what is inside. The sender name on the label is neutral. What's in your drawer is your business — and that starts with what's on your doorstep.

## Order Changes and Address Errors

Need to correct a shipping address? Email us at **contact@everfleur.com** as soon as possible with your order number. We can update the address any time before the order ships. Once an order has shipped, we cannot redirect it, but we will work with you and the carrier to find a solution.

Please double-check your address at checkout: we are not responsible for orders delivered to an incorrectly entered address, but if a package is returned to us as undeliverable, we will reship it to a corrected address or refund you.

## Lost, Stolen, or Delayed Packages

If your tracking shows no movement for more than 7 business days, or your package is marked delivered but hasn't arrived within 48 hours, email us at **contact@everfleur.com**. We will open an inquiry with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund — your choice.

## The 60-Night Guarantee Clock

For the purposes of our 60-Night Guarantee, the 60 nights begin on the **date of delivery** confirmed by the carrier — not the order date. Delays in shipping never cost you guarantee time.

## Questions

We're happy to help:

**contact@everfleur.com**