Privacy Policy

# Privacy Policy

**Last updated: August 5, 2026**

This Privacy Policy describes how Everfleur ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website (the "Site").

## Information We Collect

**Information you provide to us.** When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number ("Order Information"). Payment card details are processed directly by our payment processors — we never see or store your full card number.

**Information collected automatically.** When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view, the products you look at, and how you interact with the Site ("Device Information"). We collect this using cookies, log files, web beacons, tags, and pixels.

**Information from communications.** If you contact us at contact@everfleur.com, we keep a record of that correspondence so we can help you.

## How We Use Your Information

We use Order Information to:

- Fulfill orders (process payment, arrange shipping, send order and shipping confirmations)
- Communicate with you about your order and respond to support requests
- Process refunds under our 60-Night Guarantee
- Screen orders for potential risk or fraud
- Send you marketing communications, where you have opted in (you can unsubscribe at any time via the link in any email)

We use Device Information to help us screen for fraud, improve and optimize the Site, and measure the effectiveness of our advertising campaigns.

## Sharing Your Information

We share your personal information only with service providers who help us operate our business:

- **Our e-commerce platform** (Shopify), which powers our online store — you can read Shopify's privacy policy at https://www.shopify.com/legal/privacy
- **Payment processors**, to process your payment securely
- **Shipping carriers**, to deliver your order
- **Email service providers**, to send transactional and (if opted in) marketing emails
- **Advertising and analytics partners** (such as Meta and Google), to measure and improve our advertising

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

**We do not sell your personal information to third parties for money.**

## Behavioral Advertising

We use your information to provide you with targeted advertisements or marketing communications we believe may interest you. You can opt out of targeted advertising through:

- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- The Digital Advertising Alliance's opt-out portal: https://optout.aboutads.info/

## Cookies

Cookies are small data files stored on your device. We use them to keep your cart working, remember your preferences, and understand how visitors use the Site. You can block or delete cookies through your browser settings; parts of the Site (such as checkout) may not function properly without them.

## Data Retention

We retain your Order Information for our records unless and until you ask us to delete it, subject to any legal obligations that require us to keep transaction records.

## Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, ask that it be corrected, deleted, or transferred, or object to certain processing.

**California residents:** under the CCPA/CPRA, you have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to not be discriminated against for exercising these rights.

**EEA/UK residents:** we process your information to fulfill contracts with you (such as orders) and to pursue our legitimate business interests listed above. Your information may be transferred outside of Europe, including to the United States.

To exercise any of these rights, email us at **contact@everfleur.com**. We will respond within the timeframe required by applicable law.

## Minors

The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

## Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The "Last updated" date at the top will always reflect the current version.

## Contact Us

For questions about this Privacy Policy, or to make a privacy request, email us at:

**contact@everfleur.com**