Refund Policy — The 60-Night Guarantee

# Refund Policy — The 60-Night Guarantee

**Last updated: August 5, 2026**

Our promise is simple: **60 nights. Every pair. If anyone can tell, we pay.**

We designed Everfleur briefs to look and feel like beautiful everyday underwear — and we stand behind that completely. Here is exactly how the guarantee works, with no fine print games.

## What the Guarantee Covers

- **Every pair in your order** — including the free pairs included in a bundle. Not just the first pair you open.
- **Worn and washed pairs included.** We want you to actually live in them: wear them, wash them, put them to the test. The guarantee still applies.
- **60 nights, counted from the day your order is delivered** (based on the carrier's delivery confirmation).

If, at any point within 60 nights of delivery, you are not satisfied — the fit isn't right, the protection isn't what you expected, or someone could tell you were wearing them — we will refund you.

## How to Make a Claim

1. Email us at **contact@everfleur.com** within 60 nights of delivery.
2. Include your order number and a short note about what didn't work — this helps us make the product better.
3. We will confirm your refund by email. Refunds are issued to your original payment method, typically within 5–10 business days of approval, depending on your bank.

**For hygiene reasons, you do not need to send worn pairs back.** We may ask you to return unworn, unopened pairs with a prepaid return label we provide, or we may simply ask you to donate or dispose of the items — we will let you know in our reply.

## Refund Amounts

- Refunds are calculated on the price you actually paid, including any bundle discount.
- Free items have no cash value; refunds for a partially kept bundle are based on the bundle price paid for the items you are refunding.
- Original shipping costs, where charged, are refunded when the entire order is refunded.

## Size Exchanges

Wrong size? We'll make it easy: email **contact@everfleur.com** within 60 nights of delivery and we will send you the correct size of any unworn pairs at no cost. If a worn pair taught you that you need a different size, tell us — we will find a fair solution, because the guarantee is about you ending up with underwear that actually works.

## Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect (wrong item, wrong shade, missing pairs), email us at **contact@everfleur.com** with your order number and a photo where applicable. We will replace the affected items or refund you in full — your choice — at no cost to you.

## Limits of the Guarantee

We keep our promise generous, and we ask for good faith in return:

- The guarantee applies to purchases made on our official website only.
- One guarantee claim per order.
- We reserve the right to refuse refunds in cases of demonstrable abuse of the policy (for example, repeated claims across multiple orders placed after a previous full refund).

## Questions

Anything unclear? That's what we're here for:

**contact@everfleur.com**